Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All sales are final
● Items can only be returned and refunded if proven to be damaged in transit. Photo evidence will need to be provided upon receipt of package.

RETURN PROCESS

To return an item, please email customer service at sales@reneemelo.art to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Renee Melo LTD
Attn: Returns
RMA #
Flat 37, Essence House,
Selsea Place
London, N16 8BE
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Items can only be returned and refunded if proven to be damaged in transit. Photo evidence will need to be provided upon receipt of package.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

sales@reneemelo.art